How can we help?
Stuck, found a bug, or want to tell us something? A person reads every message.
Joining a race
Tap the invite link your organiser sent. Or open the app, tap Join a race and type the six-character code (like K7Q-2MX). Dashes and capitals don't matter.
A workout didn't show up
- Check Apple Health access. In the Health app, tap your picture, then Apps, then Outpace the Office, and make sure workouts are on.
- Open the app. It picks up new workouts when it opens and in the background.
- In the race, open Your workouts. Anything the race didn't count is listed under Didn't count with the reason: an activity the race doesn't use, shorter than the race's minimum, or done before the race started.
Still missing? Email us the workout's type, time and distance and we'll look.
A workout is waiting instead of counting
Some workouts are caught, not counted, so you can choose the race they go into. Open Your workouts in the race and tap Add. Watch and GPS workouts that you leave go in on their own at midnight; workouts from other apps wait for you.
To have watch and phone workouts go straight in, turn on Add workouts as they sync in Profile.
Notifications
Choose which ones you get in Profile. Attacks, items, race news and counted workouts are on to start; Every beat of the race (the whole live feed as pushes) is off. If none arrive, check that notifications for Outpace the Office are on in the iPhone Settings app.
Delete your account
In the app, open Profile and tap Delete my account. If you signed in with email you confirm your password; with Apple or Google you sign in once more to confirm.
Your profile, photo and settings are deleted. Your past race results stay as "Former player" so other players' standings don't change. The Privacy Policy explains exactly what's kept.
Your data
For a copy of your data or a correction, email support@outpacetheoffice.com. We reply within 30 days.